3 simple steps
Request by email
Contáctanos al correo cambios@mdm-sports.com o por WhatsApp con el asunto “Cambio — Pedido #XXXXX” y fotos del producto.
We send a free label
En un plazo de 24 horas hábiles confirmamos el pedido. Si el cambio aplica por defecto de fabricación, MDM Sports cubre el costo de reenvío.
Refund or exchange in 5 days
Una vez recibida e inspeccionada la pieza, procesamos el cambio por la talla correcta o el reembolso en el mismo método de pago.
What must be OK
- Unused, unwashed, unaltered product
- Original tag intact
- Appropriate packaging to prevent shipping damage
- Proof of purchase (receipt or confirmation email)
Attention: Custom products
Custom-made pieces do not accept returns for change of mind. Manufacturing defect? Exchange guaranteed at no cost.
Questions about exchanges
What is the request deadline?
7 calendar days from receipt per consumer law. For defects, 30 days.
Can a custom product be returned?
Not for change of mind. The exception is a manufacturing defect, exchanged at no cost.
How is the refund processed?
Through the same payment method. Card: up to 2 statements. OXXO/SPEI: up to 5 business days.
What condition must the product be in?
Unused, unwashed, with original tag and proof of purchase.